LEGAL

Great Clips® Gift Card Terms and Conditions

Last updated: March 2024

The following Great Clips Gift Card Terms and Conditions (the “Gift Card Agreement”) describe the terms and conditions that apply to your purchase, acceptance and use of Great Clips Physical Gift Cards and Great Cards (collectively, the “Gift Cards”).

This Gift Card Agreement is a binding and legal contract between you (sometimes referred to in this Gift Card Agreement as “you” (or words of similar import) or the “Gift Card Holder”), Great Clips, Inc. (“Great Clips”) and the Great Clips Franchisee that sold the Gift Card in question and its assigns (together with its assigns, the “GC Franchisee”). By purchasing, using or accepting a Gift Card, you agree to be bound by this Gift Card Agreement and the Great Clips Privacy Policy, which can be found at www.greatclips.com/privacy-notice (the “Privacy Policy”). If you do not agree with any of the terms of this Agreement or the Privacy Policy, do not purchase, use, or accept a Gift Card.

Great Clips reserves the right to modify, add or remove any of the terms contained in this Gift Card Agreement at any time. You agree that Great Clips may make any of these changes as well as provide notices, disclosures and other information relating to your Gift Card by electronic means, including by posting such information online at https://www.greatclips.com/gift-card-terms-and-conditions. By using a Gift Card after the posting of new or changed gift card terms and conditions, you are agreeing to comply with and be bound by the new or changed gift card terms and conditions.

This Agreement includes a mandatory arbitration provision (referred to below as the “Arbitration Agreement”) that governs any disputes between you, Great Clips and/or the “Issuer” (as defined below under the heading, “About Your Card”) regarding this Gift Card Agreement, your relationship with Great Clips and/or the Issuer or your use of a Gift Card. In arbitration, there is less discovery and appellate review than in court. This arbitration provision, affects your rights by, among other things:

eliminating your right to a trial by jury to the extent allowed by law; and
preventing you from bringing, joining or participating in class or consolidated proceedings.

This Gift Card Agreement also includes a limitation of liability provision and other provisions that affect your legal rights. Please read this Gift Card Agreement carefully.

About Your Card

Gift Cards are not sold by Great Clips; they are only sold by GC Franchisees at participating GC Franchisee-owned Great Clips locations. Gift Cards are not issued by Great Clips; they are issued by and represent the sole obligation of the GC Franchisee that sold the Gift Card (the “Issuer”); provided however, an Issuer may delegate or assign its Issuer obligations with respect to the Gift Card to a third party (an “assignee”) at any time without notice to the Gift Card Holder and without recourse (i.e. without retaining any liability with respect to the Gift Card). In that case, the assignee becomes the Issuer and thus the only party that is obligated to the Gift Card Holder with respect to the Gift Card in question. Neither Great Clips nor any GC Franchisee or any of its or their respective affiliates, related entities (other than the Issuer) bears any responsibility or liability for any Gift Card. By purchasing, using or accepting a Gift Card, you release Great Clips and its affiliates, related entities and GC Franchisees (other than the Issuer) from any liability or claim of any nature whatsoever arising in connection with the Gift Card. If you are unsure who is the issuer of your Gift Card, please call Great Clips Customer Service at 1-800-473-2825. Although your Gift Card is issued by a GC Franchisee, and not Great Clips, this Gift Card Agreement applies to all Gift Cards.

About Gift Certificates

GC Franchisees may issue gift certificates in individual Great Clips® salons. To the extent permitted by law, gift certificates are covered by these Terms and Conditions. However, certain GC Franchisees may issue terms and conditions specific to their gift certificates. For full terms and conditions related to gift certificates, please contact the specific Great Clips® salon where the gift certificate was purchased.

Purchasing Gift Cards

Gift Cards can be purchased only at authorized and participating GC Franchisee salons in the United States and Canada and are only valid if obtained from an authorized and participating GC Franchisee salon. Gift Cards purchased in the United States will be denominated in U.S. Dollars. Gift Cards purchased in Canada will be denominated in Canadian Dollars. Gift Cards are not valid if obtained from unauthorized sellers or resellers, including Internet auction sites. Gift Cards are not debit or credit cards, Gift Cards are closed-loop instruments, which means they are only redeemable for purchases made at authorized and participating Great Clips® salons.

Balance Inquiry and Technical Issues with Your Card

For a balance inquiry, please call 1-800-929-1809 or visit https://www.greatclips.com/gift-card-balance or any authorized and participating Great Clips salon in the United States or Canada. The balance you receive when inquiring over the telephone or online is an estimate only. In most cases, the balance is adjusted 24 hours after you make a purchase, but there may be occasions when the balance adjustment is delayed.

If you are experiencing any technical issues with your card, please contact Great Clips Customer Service by phone at 1-800-473-2825 or by email at customerservice@greatclips.com.

Reloading Your Gift Card

Gift Cards are not reloadable.

You may not have more than $350 in value on any Gift Card at any time, and no more than $350 may be associated with any one Gift Card in a single day. This means that the activity on any one of your Gift Cards cannot exceed $350 over the course of a day. The total value you may load onto all of your Gift Cards, together with the value of any new Gift Cards that you may purchase, may not exceed $350 on any given day. There is a minimum amount that you may load on any Gift Card at any given time, and that amount is typically $5. Great Clips may change any of these amounts at any time without notice to you.

If you use a credit or debit card to purchase or reload your Gift Card, an authorization process will occur for the amount of your purchase or reload transaction ("Transaction") prior to charging your credit or debit card. The authorization process will validate the credit or debit card number, status, available credit or funds and billing information to ensure that it matches with the information the bank or card company has on file. Your bank may attempt to contact you for additional information prior to authorizing the Transaction amount.

For credit cards, once an authorization is received, you may notice a decrease in your available credit line. Your bank may hold this dollar amount from your credit line or available balance for a short period of time determined by the policy of your bank before your Transaction is fulfilled. For debit cards, your bank may pre-authorize a charge to your deposit or checking account and place a temporary hold on the funds before your Transaction is fulfilled. Regardless of whether you use a credit or debit card to purchase a Gift Card, your card will be charged only upon fulfillment of your Transaction. Although Gift Cards are not able to be returned or cancelled once purchased, if your Transaction is cancelled before it is fulfilled, Great Clips will request an authorization reversal on your behalf. Reversal times may vary. We recommend contacting your bank or credit card company to learn about their authorization and authorization reversal policies.

No Refunds

Gift Cards are not refundable or redeemable for cash unless required by law. You may not return or cancel your Gift Card after it is purchased.

Resale Prohibited

You may not sell a Gift Card or otherwise barter for its exchange. However, you may transfer a Gift Card to another person for no monetary consideration as a gift.

Redemption

Gift Cards are redeemable for salon products and services at any participating GC Franchisee salon in the United States (when the Gift Card is denominated in U.S dollars) and Canada (when the Gift Card is denominated in Canadian Dollars). Gift Cards are redeemable ONLY up to the available balance of the Gift Card. If you want to use your Gift Card to make purchases of salon products or services in excess of the balance, you must combine the use of the Gift Card with another acceptable form of payment.

Gift Cards are not redeemable online or to purchase another Gift Card and are not redeemable towards previously purchased goods or services.

No Expiration/No Fees

Gift Cards do not expire, and no inactivity fees or service fees apply to Gift Cards.

Lost, Damaged Or Stolen Gift Card

You are responsible for all transactions associated with your Gift Card, whether authorized or unauthorized. Consequently, you should safeguard your Gift Card and not disclose your Gift Card information to anyone.

The value of any lost, damaged, or stolen Gift Card, or any Gift Card altered or used without authorization, will not be replaced or replenished.

Unauthorized Transactions

A GC Franchisee has the right to refuse to honor any Gift Card and/or limit the use of any Gift Card or Gift Card balance if the GC Franchisee reasonably believes that the use is unauthorized, fraudulent, violates this Gift Card Agreement or is otherwise unlawful, and the Franchisee considers such action appropriate to limit its risk. If a GC Franchisee reasonably believes that any Gift Card or Gift Card balance was sourced or derived from fraud or other unlawful means, the GC Franchisee may, in its sole discretion, cancel all impacted Gift Cards and retain all related Gift Card balances without notice to you. In addition, the GC Franchisee may use retained Gift Card balances to help offset its liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load Gift Cards.

Limitation of Liability

GREAT CLIPS, ISSUER (INCLUDING ANY ASSIGNEE OF ISSUER) AND ITS AND THEIR RESPECTIVE AFFILIATES (COLLECTIVELY, “GC PARTIES”) MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY GIFT CARD INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND THE SOLE LIABILITY OF ANY GC PARTY, SHALL BE THE REPLACEMENT OF THAT GIFT CARD.

UNLESS PROHIBITED BY LAW, YOU AND THE GC PARTIES AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT AND ACTUAL DAMAGES AND NEITHER YOU NOR ANY GC PARTY WILL SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

Unclaimed Property

If you do not use your Gift Card for a certain period of time, the Issuer may be required to remit the remaining Gift Card balance to a state under the state’s unclaimed or abandoned property law. Although your Gift Card does not expire, if the Issuer is obligated to remit the remaining balance of your Gift Card under a state’s unclaimed property law, by operation of law the Issuer and any other GC Party would be released from any further liability or obligation with respect to your Gift Card and you may be required to contact the state’s unclaimed property administrator to attempt to recover your unused Gift Card balance. For information about escheat and unclaimed property, visit www.unclaimed.org.

Governing Law

Except as expressly provided by the “Arbitration Agreement” (as defined and which appears below), the laws of the State of Minnesota, without regard to its principles of conflict of laws, shall govern this Gift Card Agreement and use of your Gift Card. You also agree that the United Nations Convention on Contracts for the International Sale of Goods (1980) and Uniform Computer Information Transactions Act (UCITA), as adopted by any state, are specifically excluded from application to this Gift Card Agreement.

MANDATORY BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER.

Please read these arbitration and related waiver provisions (the “Arbitration Agreement”) carefully. They affect legal rights that you may otherwise have and require individual final and binding arbitration of most disputes instead of resolution in court. The Arbitration Agreement is part of the Gift Card Agreement. By accepting and agreeing to the terms of the Gift Card Agreement, you are also accepting and agreeing to the terms of the Arbitration Agreement.

This Arbitration Agreement will, with limited exception, require you and Great Clips the Issuer and/or the GC Franchisee, as applicable (individually and collectively, the “Applicable Entity”), to submit "Claims” (See Section 1 below) against each other to binding and final arbitration on an individual basis. This means that you will not be able to bring a class, collective, or representative lawsuit in a court of law before a judge or jury or to appeal decisions concerning any dispute that may arise that is covered by the Arbitration Agreement. Instead, you are agreeing to submit any such dispute solely on your own behalf to an impartial arbitrator.

You and the Applicable Entity agree as follows:

APPLICABILITY OF ARBITRATION AGREEMENT: This Arbitration Agreement applies to all claims or disputes (whether in contract, tort or otherwise) between you and any Applicable Entity regarding, arising out of or relating to the Gift Card Agreement, including this Arbitration Agreement or your Gift Card (“Claims”).
INFORMAL RESOLUTION OF CLAIM: You and the Applicable Entity agree to first attempt to resolve any Claim informally as described in this Section 2. This means that neither you nor the Applicable Entity may start a formal arbitration proceeding for at least 60 days after one party notifies the other party of a Claim in writing. As part of this informal resolution process, you must describe the basis of your claim in writing and submit that description to us via hand delivery or first-class mail at Great Clips, Inc. 4400 West 78th Street, Suite 700, Minneapolis, MN 55435, Attn: Legal Department, Corporate Counsel, as part of your notice to us of your Claim. Great Clips will forward your written notice of a Claim to the Applicable Entity.
WE BOTH AGREE TO ARBITRATE: If the Claim is not resolved informally within the time and as otherwise provided in Section 2 of this Arbitration Agreement, you and the Applicable Entity will resolve the Claim through final and binding arbitration in accordance with this Arbitration Agreement, with two exceptions as the exclusive way to resolve the Claim. First: to the extent you have in any manner violated or threatened to violate our intellectual property rights (for example, trademark, trade secret, copyright, or patent rights), or to the extent that you believe the Applicable Entity may have violated or threatened to violate your intellectual property rights, the Applicable Entity or you may bring a lawsuit solely for injunctive relief to stop intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described above. Second, you may bring any matter within the jurisdiction of a small claims court or similar court in which you seek less than $10,000 in a small claims court or similar court on an individual basis without a class action and without any request for injunctive relief.
WHAT IS ARBITRATION: Generally, arbitration is more informal and less expensive than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case is decided by a neutral arbitrator.
WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all Claims be resolved by arbitration in accordance with this Arbitration Agreement. If any litigation should arise between you and the Applicable Entity in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE APPLICABLE ENTITY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge, and you agree that the sole and exclusive jurisdiction for resolving that dispute shall be in either the state courts of Hennepin County, Minnesota or the United States District Court for the District of Minnesota. YOU ACKNOWLEDGE THAT YOUUNDERSTAND THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.
NO CLASS ACTIONS: Except as otherwise required by applicable law, you and the Applicable Entity agree to arbitrate any Claim only on an individual basis and hereby waive any right to bring, participate in, or receive money or any other relief from any representative, class, consolidated, or collective proceeding. In addition, no party may bring a claim on behalf of any other individual, and no arbitrator hearing any Claim may: (a) without the consent of all parties, combine more than one individual’s claim or claims into a single case; (b) order, require, participate in, or facilitate production of class-wide contact information or notification of others of potential claims; or (c) arbitrate any form of a class, collective, consolidated, representative, or private attorney general proceeding.
GOVERNING LAWS AND RULES: This Arbitration Agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16. The arbitration shall be administered by JAMS Mediation, Arbitration and ADR Services (“JAMS”) and shall be conducted before a single arbitrator using JAMS’s Streamlined Arbitration Rules and Procedures For more information on JAMS and/or JAMS Rules and Procedures, you may visit the JAMS Website.
LOCATION OF ARBITRATION: The arbitration required by this Arbitration Agreement shall be held at a location determined by JAMS under its rules and procedures (provided such location is reasonably convenient to you), or at such other location as may be mutually agreed to by you and the Applicable Entity.
SCOPE OF ARBITRATOR’S AUTHORITY: The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability or enforceability of the Gift card Agreement, including this Arbitration Agreement and formation of this Arbitration Agreement, including the arbitrability of any claim that all or any part of the terms of this Arbitration Agreement are void or voidable. The arbitrator shall apply Minnesota law consistent with the FAA and all applicable statutes of limitations and shall honor all claims of privilege recognized at law. The arbitrator’s decision shall be based on and limited by the terms of the Gift Card Agreement. Without limiting the generality of the foregoing, the arbitrator will not have the authority to award indirect, special, consequential, treble, or punitive damages..
FEES: If administrative fees, arbitrator fees and filing fees associated with the arbitration exceed $100 USD, Great Clips (if the party in dispute with you) or the GC Franchisee (if the party in dispute with you) agrees to pay any such administrative, arbitrator and filing fees exceeding $100 on your behalf, subject to ultimate allocation by the arbitrator. In addition, if you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Great Clips (if the party in dispute with you) or the GC Franchisee (if the party in dispute with you) will pay as much of your fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.
MISCELLANEOUS; CHOICE OF COURT: With the exception of Section 6 of this Arbitration Agreement, if any part of this Arbitration Agreement is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the JAMS rules and procedures, then the balance of this Arbitration Agreement shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, Section 6 of this Arbitration Agreement is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Agreement shall be null and void, and no Applicable Entity shall be entitled to arbitrate their Claim. In such event, you agree to bring any and all claims arising out of or related to the Gift Card Agreement, including this Arbitration Agreement, terms in either the state courts of Hennepin County, Minnesota or the United States District Court for the State of Minnesota.

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